Benefits of a Tech-Bhai IT Support Packages Bangladesh

Choose Payment Type

SMALL BUSINESS
  • BDT/MONTH

    30000.00

    Number of Quantity

    1

    Purchase
    Ideal for small businesses and startups. This, however, does not mean a compromise in service.

  • Services
  •  Ticket escalation with steps to resolution
  •  We will make a Full backup of your data
  •  A clean install of your Operating System
  •  A clean install of basic programs
  •  Installation of Critical Windows Service Pack Updates
  •  Initial server optimization When we will properly optimize your server, you will get ultimate performance
  •  Initial server hardening We understand that your business, your servers, and your data is important to you. We will implement some basic hardening techniques to ensure a secure and reliable server and protect your data from the hands of hackers
  •  Daily server updates & patches Some people forget to update their servers - we don't! We'll keep your server updated and we'll ensure that all your OS packages have the latest patches.
  •  Control panel installation We'll install and configure any control panel on your server for you, like cPanel, DirectAdmin, VirtualAdmin, WebAdmin etc.
  •  Deactivation of unused services We'll stop and deactivate all unused services you don't need on your server that may be running, thus lower the resource usage and increase the responsiveness of your server
  •  Name server setup We'll stop and deactivate all unused services you don't need on your server that may be running, thus lower the resource usage and increase the responsiveness of your server
  •  Initial firewall setup Keep your servers safe! We'll install and properly configure a firewall on your server so you can keep your server and your data secure.
  •  IT support via telephone & email
  •  No of PC– Upto 10 Additional PC BDT 1,000/-
  •  No of Location– Upto 1 Additional Location BDT 10,000/-
  •  Next business day onsite response for faults that cannot be resolved remotely
  •  Full site audit & detailed document set
  •  Red, Amber Green Report & Three Year Roadmap
  •  Managed Licensing, Software & Warranty Renewals
  • Terms & Conditions
  •  VAT/TAX/AIT Exclusive and as on government rules
  •  Payment 100% charge has to be paid in advance along with the work order.
  •  Service Level Agreement minimum 1 year
  •  Special Notes Price and conditions may change on the requirement
CORPORATE
  • BDT/MONTH

    50000.00

    Number of Quantity

    1

    Purchase
    Protect your business from the problems caused by IT gremlins. This, however, does not mean a compromise in service.

  • Service
  •  Ticket escalation with steps to resolution
  •  We will make a Full backup of your data
  •  A clean install of your Operating System
  •  Clean install of all programs
  •  Installation of all Windows Updates
  •  Restoration of all data to the respective locations
  •  Up to 10 tickets per month
  •  No of PC– Upto 20 Additional PC BDT 1,000/-
  •  No of Location– Upto 1 Additional Location BDT 10,000/-
  •  Everything from Level 1
  •  Advanced firewall management This includes implementing advanced firewall rules to secure your server from DDoS threats across a variety of protocols, or adding specific rules depending on your software/applications.
  •  Software installation/configuration Need anything installed on your server? Let us do it for you. We will install and configure any application and software of your choice. Apache, MySQL, PHP, SendMail, Postfix etc."
  •  DNS management If you have a name server installed on your server, we will manage all your domain DNS records for you.
  •  Website performance tuning We love lightning-fast websites! We'll optimize your server's services and implement advanced techniques to improve your website speed.
  •  Third party software installation We will try to install and configure any third party software/application for you.
  •  IT support via telephone & email
  •  Next business day onsite response for faults that cannot be resolved remotely
  •  Full site audit & detailed document set
  •  Red, Amber Green Report & Three Year Roadmap
  •  Managed Licensing, Software & Warranty Renewals
  •  Includes 24/7 monitoring
  • Terms & Conditions
  •  VAT/TAX/AIT Exclusive and as on government rules
  •  Payment 100% charge has to be paid in advance along with the work order.
  •  Service Level Agreement minimum 1 year
  •  Special Notes Price and conditions may change on the requirement
ENTERPRISE
  • BDT/MONTH

    100000.00

    Number of Quantity

    1

    Purchase

    Our Advanced IT maintenance covers everything your business needs. Our onsite package includes unlimited onsite visits!


  • Service
  •  Ticket escalation with steps to resolution
  •  We will make a Full backup of your data
  •  A clean install of your Operating System
  •  Clean install of all programs
  •  Installation of all Windows Updates
  •  Restoration of all data to the respective locations
  •  Free Service & Check-ups for one year
  •  Up to 15 tickets per month
  •  No of Location– Upto 1 Additional Location BDT 20,000/-
  •  Everything from Level 2
  •  Managed backups It's always smart to have a backup! We'll take care of backups for you. We'll configure them and assist you in case of backup restoration.
  •  Kernel upgrades This includes upgrading your kernel, or building a custom kernel from source up on your request.
  •  SSL certificate diagnostic We will help you diagnose problems with your SSL certificate installation.
  •  Enhanced server security & optimization We will implement advanced techniques on your server to improve your server's security, reliability and speed.
  •  Website migrations We will migrate any Linux hosted website without any left overs, downtime, or data loss.
  •  Proactive monitoring We proactively monitor your server and services and fix issues as they happen.
  •  PCI DSS audit We'll make sure you meet all the requirements for the processing, storage, and transmission of account data.
  •  Malware investigation & resolution This means that we'll help you identify, protect and clean your server from viruses, malware, phishing and hacking attempts.
  •  Spam investigation & resolution Everyone hates spam! We'll help you identify and block incoming/outgoing SPAM.
  •  Best effort third party application support and troubleshooting We'll try to fix any problem with third party applications running on your server.
  •  Outage and intrusion forensics We will conduct full server investigations for outages and intrusions, and use only industry-accepted practices for obtaining the required evidence
  •  IT support via telephone & email
  •  Same day remote response, next day onsite response Customisable response times on request
  •  No of PC– Upto 50 Additional PC BDT 1,000/-
  •  Next business day onsite response for faults that cannot be resolved remotely
  •  Full site audit & detailed document set
  •  Red, Amber Green Report & Three Year Roadmap
  •  Managed Licensing, Software & Warranty Renewals
  •  Includes 24/7 monitoring
  •  Follow the helpdesk service Dhaka & CTG, COX'S BAZAR, SLT, BSL, BOGRA, RANGPUR
  •  Scheduled Onsite Engineer Visit
  •  Onsite Network Optimisation
  •  Dedicated Onsite Engineer
  •  Dedicated Account Manager The Executive Onsite Visit package gives you everything from the other two plus weekly onsite routine checks, site visits as required, a dedicated onsite engineer and a dedicated account manager.
  • Terms & Conditions
  •  VAT/TAX/AIT Exclusive/As on Government Rules
  •  Payment 100% charge has to be paid in advance along with the work order.
  •  Service Level Agreement minimum 1 year
  •  Special Notes Price and conditions may change on the requirement

Why need Tech-Bhai's Networking or IT Support

Each package is different. Distinguishing between them can often be a headache for those not sure on what they are looking for. To assist, we’ve put together a quick guide on what to consider when you’re choosing your new support package. Our expert Linux and Windows admins can take care of your servers on a monthly basis so you can focus on your business.

Tech Bhai Limited is a nationwide full-cycle Information Technology services company with niche expertise and a focus on the latest technologies. Since 2016, we have been helping customers achieve their goals with impactful, industry-specific Information Technology support and solutions. We are proud to earn the trust of our valuable customers.

Being a top-notch End-to-End IT support company, our services are designed to take your business to the next level, reducing the gap between you and the heights of success you wish to achieve.

Our Observations: 

We observed that, current state of the IT service support industry:

– 40% of companies’ IT Staff are estimated to lose one day / week to tackle IT problems and chase suppliers

– Employees lose on average 5 hrs / week due to IT service issues

– 60% of respondents dropped IT suppliers in the past 12 months because of service shortfall

You as an Owner/CEO/MD have two options about your IT Infrastructure support.

In-House

Recruit, Build and operate your own Infrastructure support team. However, you will face mighty challenge to build such a team of the highest caliber if it does not fit into your organization’s core competencies and strategic direction for the future.

Outsource

Alternatively, you can get an external Infrastructure Specialist organization to provide adhoc or on-going support for you. You need support rendered at on-site, near-site or off-site either in-person, by phone or email. Tech-Bhai has been offering customized support services on agreed SLA (Service Level Agreements) terms with penalties for poor service and reward for exceeding expectations. Because IT Infrastructure is our core competency, we are able to meet the SLA terms successfully.

Some benefits of our IT Support Package are:

  • Proactive maintenance and monitoring – problems in your IT infrastructure can be solved before you even notice them.
  • Scale to your business needs – choose a package based on your business needs, which can also be flexible to accommodate changes within your business strategy.
  • Regular review meetings – regular meetings to review your IT business strategy and see where improvements can be made to save costs and reduce risks.
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